Return Window
You may return your item within 30 days of its arrival. After 30 days from the date of delivery, you are no longer eligible for a return.
Bona Fide Returns
If you would like to return your order, please follow these steps:
1. Ensure that shoes are unworn, undamaged, and in the original packaging.
2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the return.
For returns: we will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.
NB: postage is not provided on the return mailing letter. You must purchase and produce the return label back to us.
We will also provide a Return Authorization Slip, which contains a barcode and item description for the product(s) being returned.
The slip must be included INSIDE the return package alongside the items.
3. Important details:
- Limit 1 return per order
- $10 restocking fee will be deducted from refunds on returns
- Item must be unworn and in all original packaging to be eligible for a refund
Thank you in advance for including your name along with your Order ID # when emailing.
Exchanges
If you would like to exchange your order, please follow these steps:
1. Ensure that shoes are unworn, undamaged, and in the original packaging.
2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the exchange, and which size and color you would like your order exchanged for.
3. We will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.
We will also provide a Return Authorization Slip, which contains a barcode and item description for the products being returned. The slip must be included INSIDE the return package alongside the items.
4. Receive your new pair. Please note:
- Limit 1 exchange per order
- Item must be unworn and contain all original packaging to be eligible for an exchange.
Final Sale; Non-returnable Items
Unfortunately, we cannot accept returns for products purchased on sale. These products are ONLY eligible for exchange.
If you have any other questions, please reach out to concierge@wmgibson.com.