How do they fit?

They fit like a classic cap-toe Oxford; however, if you do not wear Oxfords often or are unsure, we recommend going down a full size from your size as measured by the Brannock device for a snug fit. We highly recommend opting for a smaller size for those between sizes.

How should I care for it?

• Use a bristle brush or clean cloth to scrub any dust or dirt away.
• Apply shoe polish at least once a month (and more often if you wear these shoes on a daily basis) to protect the leather against water, revive its color, and give it a clean shine.
• When the leather starts to look dry and cracks start to form, use a leather conditioner to restore the natural moisture in depth. This can also be prevented by applying a leather cream more often.
• We highly recommend using shoe trees when storing your shoes, as it will absorb the moisture from the inside and preserve the shape of your shoes over time.
  
  

Returns & Exchanges

Return Window

You may return your item within 30 days of its arrival. After 30 days from the date of delivery, you are no longer eligible for a return.

Bona Fide Returns

If you would like to return your order, please follow these steps:
 

1. Ensure that shoes are unworn and in the original packaging.

2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the return.

For returns: we will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.

NB: postage is not provided on the return mailing letter. You must purchase and produce the return label back to us.

We will also provide a Return Authorization Slip, which contains a barcode and item description for the product(s) being returned.

The slip must be included INSIDE the return package alongside the items.  

4. Important details:

• Limit 1 return per order
• $10 restocking fee will be deducted from refunds on returns 
• Item must be unworn and in all original packaging to be eligible for a refund
  

Thank you in advance for including your name along with your Order ID # when emailing.

Exchanges

If you would like to exchange your order, please follow these steps:
 

1. Ensure that shoes are unworn and in the original packaging.

2. Email your Order ID # to concierge@wmgibson.com and mention the reason for the exchange, and which size and color you would like your order exchanged for. 

3. We will provide a Return Mailing Label. Please print this label and stick it on the package to return back to us.

We will also provide a Return Authorization Slip, which contains a barcode and item description for the products being returned. The slip must be included INSIDE the return package alongside the items.  

4. Receive your new pair. Please note:

• Limit 1 exchange per order
• Item must be unworn and contain all original packaging to be eligible for an exchange.

Final Sale; Non-returnable Items

Unfortunately, we cannot accept returns for products purchased on sale. These products are ONLY eligible for exchange.